Refund policy
Last updated: September 2, 2026
Thank you for purchasing from Uplift. We sell digital eBooks, devotional materials, guides, and other downloadable content. No physical products are shipped.
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Digital Purchases Are Generally Final
Because digital products cannot be physically returned and access is normally provided shortly after purchase, a transaction is generally considered final once the purchased content has been delivered or made available for download, except where this policy or applicable law provides otherwise.
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Refund Eligibility
We may approve a full or partial refund when:
• The customer was charged more than once for the same order;
• The wrong digital product was delivered because of an error on our side;
• The supplied file is corrupted or inaccessible and we are unable to provide a working replacement;
• A technical failure on our side prevents delivery of the purchased product;
• We cancel a paid order without providing the purchased content; or
• A refund is otherwise required by applicable law.
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Situations That Normally Do Not Qualify
Unless required by law, we generally do not provide refunds when:
• The customer changes their mind after the product has been delivered;
• The customer purchased the wrong product despite the product title and description being displayed before checkout;
• The customer did not review the stated file format or device requirements;
• The customer no longer wants or needs the content;
• The customer expected a printed or physical item even though the product was identified as digital; or
• The customer violated the personal-use license or redistributed the product without authorization.
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Reporting a Problem
Please contact us within seven days of the transaction and include:
• Your order number;
• The email address used during checkout;
• The name of the purchased product;
• A clear description of the issue; and
• Screenshots or error messages, where applicable.
Before approving a refund for a technical issue, we may attempt to resend the product, provide an alternate download link, or supply a working replacement file.
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Missing Delivery Email
If you do not see your delivery email, first check your spam, junk, and promotions folders and confirm that the email address entered during checkout was correct. Contact us if access is still unavailable.
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Refund Processing
If a refund is approved, it will be issued to the original payment method whenever possible. The time required for the credit to appear depends on the bank, card issuer, or payment provider and is outside our direct control.
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No Physical Returns
Customers are not required to mail anything to us. There are no return labels, return shipping fees, or physical return procedures for digital-only products.
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Consumer Rights
Nothing in this policy limits any consumer right or remedy that cannot legally be excluded or waived.
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Contact
Uplift
Dera Dr
Monroe Louisiana 71202
United States
Email: upliftpay@outlook.com
Phone: 6464646462